FAQ

You have questions, we have answers.

What am I getting for my money?

Every CleverLight Express website features at least five pages, custom responsive design, an easy-to-use content management system, automated daily backups, and access to free professional copywriting. For a detailed breakdown of what each additional package offers, visit our Get Started section.

How soon will my site be ready?

Barring unforeseen delays, our goal is to have every site complete within 30 days. Most sites are completed within 2 weeks.

Can I upgrade my site at a later date?

Yes. If you would like to add additional pages to your website or make use of additional services such as on-site SEO or analytics and reporting, simply give us a call and we can upgrade your existing package for a one-time fee.

Can I update my own content?

Yes. Every CleverLight Express website is built using an easy-to-use WordPress Content Management System (CMS). With an intuitive, user-friendly design, the CMS makes content updates a breeze. Easily add, edit, and delete pages, graphics, videos, and more.

Is email included?

Yes. Every site we build comes with up to 15 email addresses featuring your domain (example: yourname@yoursite.com).

Will I have access to my site’s analytics?

Yes. Every CleverLight Express website includes analytics; however, only Plus and Pro packages will receive monthly analytics reports.

What does "On-Site SEO" get me?

We will optimize your on-page content for maximum search engine exposure. This includes content optimized for specific keyword phrases, proper use of site metadata and HTML tags, and appropriate links and navigation between pages. Our goal is to generate as much search exposure as possible for your site without launching a full-scale SEO campaign.

What does "Free Professional Copywriting" get me?

While you are free to simply migrate your existing content to your new site or write new content yourself, every CleverLight Express customer has access to our professional copywriting team. If you need additional copy written for your site or would like our team to overhaul your existing content, our team will do so free of charge.

Where will my site be hosted?

Your website will be hosted on our servers with Rackspace, the number 1 hosting company in the world. Our hosting features a 99.99% uptime guarantee, so you never have to worry about extended downtime.

Can I move my site to a different server or use a different host?

This option is not supported. CleverLight Express is able to create, support and maintain websites at these affordable prices because of our custom integration with our servers. If you want to use a different hosting company, we can provide no support or assistance with this transfer and in no way ensure that your website will transfer properly.

How much will hosting cost?

Our hosting costs are extremely competitive, with our basic hosting and support package coming in at just $35 per month. The addition of maintenance to the support package is also priced competitively, at just $65 per month. Please also note that hosting for eCommerce sites will incur a small additional charge of $15 per month.

What is the difference between "support" and "maintenance?"

With the support package, if your site goes down, or you break something, we will fix it. In extreme cases, we will restore from your last daily backup. The maintenance package allots up to 2 hours per month of edits and additions to your website. We’ll take care of updating your website so you can take care of running your business.

Do I need to sign a long-term contract?

No. At CleverLight Express, we believe that you should never be coerced into staying with a service. We hope you’ll stay with us because you are happy with the work we have done, the support we have provided, and the affordable pricing we offer.

Can I use my own domain name?

Yes. However, if you would like a new domain name or you do not currently have a website, our team will work with you to find the right domain and purchase it for you (please note that the price of this domain is limited to $10).

Do I own my website?

Yes, as long as you are paying the monthly hosting fee. The domain and all site content belong to you; however, if you stop paying your hosting fee, your service will be suspended and your site will be taken down.

What happens to my site if I cancel my service?

Since your site is hosted on our servers, it will no longer be available if you cancel your hosting service. Upon cancellation, your site’s content will be deleted from our servers. If you intend to cancel and would like to retain your site’s content for potential future use, you will need to copy it ahead of time.

Does CleverLight offer additional services?

Yes. Visit the CleverLight Media parent site for a detailed description of the additional services we offer, including graphic and print design, SEO and PPC campaigns, and more.

More Questions? Contact Us. – 603-953-8143

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